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Research-led designer working at the intersection of HCD + Futures + Crafting





I collaborate with organizations across sustainability, healthcare, social entrepreneurship, and product development, drawing inspiration from different design disciplines and cultural contexts to inform thoughtful solutions.

I believe transformative design starts with understanding people's experiences. Through research and empathetic inquiry, I create user-centered products, services, and experiences that resonate deeply with people and drive meaningful impact.





Experience


With a background in human-centered design, design research and storytelling, I have collaborated with diverse teams across sectors including sustainability, healthcare, social entrepreneurship, and future foresight in London, Mumbai, Nairobi, and Germany. I believe that the key to impactful design lies in understanding the people who use it. My approach is rooted in empathy and curiosity, seeking to uncover the underlying needs, motivations, and behaviors of users. By combining qualitative insights with research, I craft compelling, user-centric products, services, and experiences that resonate deeply with people and enhance user satisfaction.  




Services


USER-RESEARCH

In-depth studies to understand user needs, pain points, and behaviours.


SERVICE DESIGN

Creating holistic service experiences that delight users at every touchpoint.

FUTURING

Road-mapping & planning future scenarios.




I’m always open to collaborating and working on exciting new projects, so let’s chat!

Get in touch at: leaoneko@gmail.com